For 33 years, all LRB subscriptions outside North America have been ‘fulfilled’ from our London offices. But from this week that will change. Our fulfilment software has come to the end of its useful life (it happens to us all, sooner or later) and there are no suitable subscription fulfilment products to replace it. So, from now on, subscribers will be cared for by data operators and customer service staff at an excellent company in Northampton, the fairly recently established UK subsidiary of the German firm DSB AG. The shutting down of our own system feels quietly momentous.